FAQ
Questions procurement actually asks.
Commitment, allowances, currency, and integrations — answered without inventing checkout behaviour.
Why is there an implementation fee?+
It is how we configure INTERTEXE around your business and get you production-ready: account and data architecture, field mapping, materials/supplier/certification/lifecycle/passport structures, system connections (Shopify, PIM, ERP, CSV, API where applicable), DPP templates and publishing logic, QR and passport testing, first-batch validation, data-quality fixes, team training, and pre-launch QA. After that foundation, your team manages or syncs additional products. It is not a fee for us to manually type in your catalogue.
Can I cancel before my commitment ends?+
Commitments are contractual. Talk with INTERTEXE about timing, upgrades, or exceptional circumstances — these tiers are not month-to-month cancel-anytime plans.
Are invoices monthly?+
Yes. Subscription charges are invoiced every month. Foundation and Intelligence use a fixed six-month commitment; Enterprise uses a twelve-month initial commitment.
Are prices shown in euros fixed?+
No. Euro amounts on this page are approximate references only. Contracts are priced in U.S. dollars.
What counts as an active product record?+
An active product record is a product identity your team governs in INTERTEXE — typically one style/SKU you maintain for data, evidence, and publishing against your plan allowance.
What happens if we exceed our product allowance?+
Additional capacity bands are available. We do not publish overage rates on this page — contact INTERTEXE to extend volume without changing platforms.
Can we upgrade during our commitment?+
Yes. Upgrades from Foundation to Intelligence during your term are coordinated with the INTERTEXE team.
Can INTERTEXE integrate with our PLM or ERP?+
Foundation supports standard file and data imports. Intelligence adds advanced integrations, API access, and webhooks. Enterprise supports custom PLM / PIM / ERP integrations.
Do we need every product to have a Digital Product Passport?+
Not necessarily. Many brands start with priority collections. Passport volume follows your plan allowance; Enterprise scopes volume in the agreement.
Can we start with Foundation and move to Intelligence?+
Yes — that is the intended path as catalog depth, compliance, and publishing needs grow.
Does Enterprise support multiple brands or business units?+
Yes. Enterprise is designed for multi-brand and multi-org deployments with custom governance and security.